Frequently-Asked Questions

• What are the Benefits?
• What is a Domain?
• Are there different job roles needed to manage a Domain?
• How do I obtain an account?
• Is training available?

Q. What are the Benefits?

A. For learners:



Below are functions commonly available to any learner who has an account in the system. Typical learners have the ability to:

1. See a system welcome page and configure it for your needs
2. View current enrollments, assigned curricula/certifications, competency gap status, and communities from the welcome page
3. View an onboard calendar of your training events
4. Set various personal preferences in the system and change your own password
5. Utilize context-sensitive onboard help screens.
6. Utilize a course catalog search (simple and advanced) and browse by category options
7. Access online training and register for classroom training
8. Self-register for courses and track manager approval
9. Add external training completions to your official transcript
10. Access HHS and NIH competencies
11. Utilize a multi-rater competency assessment linked to training to close gaps in proficiency levels
12. Record your job history, current job roles, and career interests
13. Access your enrollments, transcript, and printable certificates of completion
14. Create a learning plan/individual development plan (IDP) and track your progress, select and track continuing education credits
15. Participate in shared collaboration space with other learners in the same training or who share an interest Request additional classes for training you want to attend

For supervisors/managers:

To access these functions, you must be designated as a supervisor of at least one system user. Only direct reports designated in the system will show up on your team page. Supervisors/managers have the ability to:



1. Approve or deny enrollments for which you are in the approval chain
2. Develop learning plans/individual development plan (IDP) for your direct reports and track progress
3. Assign online or classroom training, competencies, certifications, and curricula to your direct reports and track their progress toward completion
4. View the transcripts, learning plans, and current enrollments of your direct reports
5. Assign competencies and multi-rater assessments to your team, then view aggregate and individual results
6. Assess your direct reports on HHS and NIH competencies
7. Approve/deny raters requested by your direct reports for their multi-rater assessments
8. Designate a proxy to perform tasks in the system on your behalf

For training administrators:

Not all functions below are available to all administrators in the system. There are several types of administrator permissions that can be given, depending on your job duties. They are Domain System Administrator, Training Administrator, Collaboration Administrator, Content Administrator, Human Capital Administrator, Instructor, Registrar, Report Administrator, and Local Learning Administrator. One person may have multiple administrator roles, as needed. As an administrator, you may be able to:



1. Modify the Announcement portlet on the welcome page for NIH-specific messages to users
2. Modify Announcement portlet specifically for NIH supervisors/managers
3. Load online SCORM-compliant content and make it available to users
4. Set up and manage classroom training and make it available for registration by users; manage roster, mark completions, record grades, etc.
5. Set up and manage training certification requirements, as well as recertification timeframe
6. Set up and manage curricula of training opportunities (online, classroom, and other)
7. Set up and manage evaluations, surveys, and exams; run reports of the results
8. Set up and manage continuing education credits
9. View training course requests entered by system users
10. Set up and manage training locations, facilities, rooms, equipment, and inventory
11. Manage learner enrollments, transcripts, certifications, curricula, continuing education units, learning plans, and registrations
12. Modify the training catalog categories available to your users, create and manage audience types, delivery types, and session templates
13. Use audience types to target training to specific groups of people
14. Print certificates of completion to hand out to learners
15. Create registrations on behalf of others, individuals or group, for internal or external training
16. Designate a proxy to perform tasks in the system on your behalf
17. Access a variety of reports from the system and create custom reports if needed; download reports and search results as Excel files for further analysis
18. Create and manage communities of system users for collaboration around any topic or training event
19. Create and manage learner accounts and view users assigned to an organization code or domain
20. Set up and manage competencies and multi-rater assessments
21. Assign training to users automatically, based on prescriptive rules
22. Set up custom email notifications triggered by specific events in the system
23. Configure various system settings for your domain

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Q. What is a Domain?

A. A Domain is where IC specific courses reside and are managed by the LMS Systems Domain Administrator.

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Q. Are there different job roles needed to manage a Domain?

A. Yes, there are four primary roles that need to be identified by your IC.

1. System Administrator: Provides access to all system administration functionality, including configuring business rules, creating domains and security lists, managing notification, customizing the Data Directory, and configuring reports
2. Content Administrator: Provides administrator access to the content repository, made up of the development repository, production repository, and the knowledge base
3. Local Learner Administrator: Provides access to all people administrator functionality, including configuring business rules, creating prescriptive rules and reports
4. Catalog Administrator: Provides access to the catalog administrator functionality for creating learning offerings.

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Q. How do I obtain an account?

A. Contact DHHSHELP@gpworldwide.com or call 1-866-246-5440.

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Q. Is training available?

A. Yes. To view upcoming courses on LMS administration training, go to http://learningsource.od.nih.gov/LMSCourses.html. When dates are announced, registration will be available via the HHS Learning Portal.